Visitor
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2 Messages
Phone connections says not connected to network
Am ready to alreadybquit Xfinity. Phone message repeatedly is 'not connected to a network' so no calls can be made but texts can.
My account says no balance but just received an email claiming my account is 'overdue.' 4 hours on the phone with a series of 'expert' customer service reps has me thinking people woth no knowledge are manning the phones.
Promised great service and instead this? Am a report in northeast on consumer issues. This week's column is going o be great
XfinityEricB
Official Employee
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3.1K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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