Visitor
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1 Message
Permanently close xfinity account
How can I permanently close my xfinity account?
I already cancelled my service.
Thank you.
Visitor
•
1 Message
How can I permanently close my xfinity account?
I already cancelled my service.
Thank you.
XfinityNatalie
Official Employee
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544 Messages
25 days ago
Greetings, user_61ogg7! Thank you for allowing us the opportunity to be your former friendly service provider. You have reached the right place to assist you with your account cancellation. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_pd6j6k
Visitor
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2 Messages
20 days ago
Hello,
I would also like to permanently close my xfinity account. The account has no service associated with it.
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user_s5s92r
Visitor
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1 Message
13 hours ago
Please close my account and credit back the time I haven’t had my Xfinity router online. It’s been almost 3 months.
When my account is closed I’ll mail back the Xfinity router. Please send me a prepaid postage to my email or address.
Thanks in advance.
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