Permanently close xfinity account

Hello, user_pd6j6k. Our team can help with all things Xfinity including closing your account. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

user_s5s92r Hello and thank you for reaching out via our Xfinity Community Forums. We’re sorry to hear that you haven’t been able to use your service for the past few months, and we certainly want to help you get this resolved as quickly as possible. We can definitely assist with the process of closing your account and providing the information you need for your equipment return. Regarding your request for a service credit, our team will need to review your account history to see what options are available.

 

To get started with the cancellation and look into the billing details, please send us a direct message with the following information:

• Your Full Name

• The Service Address associated with the account

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it 

 

We look forward to assisting you further.