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user_nw400c
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09/13/2026 6:53 AM

Peacock

I moved recently and got a new notification that I needed to activate my Peacock plan. I have tried repeatedly to activate the plan and keep getting an error message that my Xfinity account is already linked to another Peacock account. When I go into Peacock in my account, I read that I have no subscription. I have tried every troubleshooting measure that I could find and nothing is works. I’ve even reached out to Peacock for some troubleshooting guidance. They refer me back to Xfinity. Someone needs to fix this and soon. I’ve been going through this for three weeks now.

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3 hours ago

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XfinityChristy

Official Employee

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3.1K Messages

3 hours ago

@user_nw400c Hello, and thank you for reaching out via our Xfinity Community Forums. I'm sorry to hear you've been dealing with this for three weeks. I can understand how frustrating it would be to keep get bounced back and forth between Peacock and Xfinity without a solution. I'd be happy to take a closer look and help get this figured out with you. To better understand what's happening, could you let us know:

  • Did this issue start immediately after your move was completed?
  • Are you receiving the Peacock Premium benefit through your current Xfinity service?
  • Have you ever linked a different Peacock account email address to your Xfinity account in the past?
  • What is the exact error message you see when attempting to activate Peacock?

Please send us a Direct Message with your full name and service address, and we'll review the account details and Peacock eligibility with you. We'll do our best to get to the bottom of what's causing the activation issue and work toward a resolution. I appreciate your patience while we investigate this further. We look forward to helping.

 

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