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user_38soq7
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Monday, August 3rd, 2026 3:36 PM

Peacock

I recently moved and I my membership hasn’t transferred over to my new house. Did I lose the subscription? I tried to sign in using my xfinity account, but I only have the version that lets me watch live TV

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4 hours ago

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XfinityPaula

Official Employee

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2.2K Messages

5 hours ago

 

user_38soq7 Hello! Thanks for bringing Xfinity with you to your new home. I hope that you are settling in well.
I'm sorry that your Peacock subscription doesn't seem to have moved along with you. I would be happy to help out so that you can relax and enjoy the Peacock Premium services. 
 
With the move the service may be pointing to the old account. Are you using the same credentials as before? To access your new account through the Xfinity app or at xfinity.com do you have to use a different username or email address? 

 

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user_38soq7

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2 Messages

Everything has remained the same, credentials, amongst other things, the only thing I changed was the address of our location!

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5 hours ago

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XfinityPaula

Official Employee

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2.2K Messages

 

user_38soq7 Thanks for confirming that everything is the same. You may have received the peacock promotion for your tenure with Xfinity or if you have a internet speed at or above our gigabit speed. Please let me review the account to see if something didn't move over with you from there to get the service working again. 
Can you please send us a direct message with your name, current address and previous address? 
 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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