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user_e2d7q7
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Monday, March 17th, 2025 9:13 PM

Peacock subscription- No Access

I was never able to sign into Peacock that was promoted to me with if I got the 1GB home internet plan. Forward to about a month ago, I figured if I actually pay for the streaming service it would work. Nope, I got the Netflix, Apple and Peacock streaming bundle and I still have the same issue. It says the account is activated but when I go to Peacock, it does not recognize me and prompts me to buy a subscription. I have contacted and talked to several representatives and no one can figure this out. Its ridiculous. The last attempt to get help with this was 2  weeks, of course the online rep - again escalated it to another department and said they would call me back within 30mins- well no one ever called. Can a high level manager please give me a call.

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Updated 

2 months ago

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XfinityThomasA

Official Employee

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2.4K Messages

2 months ago

 

Hello, user_e2d7q7. Thank you for reaching out to us here for help. We're part of the team that works online and we'd love to help out here. Can you walk me through the steps you're taking to activate Peacock via StreamSaver?

 

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user_e2d7q7

4 Messages

I went to my subscriptions in my Xfinity account and clicked "Activate" next to Peacock. Using my Xfinity email and password to log in and I get a response saying: they do not recognize that peacock account or password.  So in my account its reflecting that Peacock is "Activated" now.

(edited)

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2 months ago

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XfinityThomasA

Official Employee

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2.4K Messages

Thank you. If you already have Peacock you can enter the email address associated with your Peacock account to get started and click Continue. From there you'll want to enter your existing Peacock email address and password and click Sign In & Activate, next click Start Watching Peacock.

Note:

If you’re billed directly by Peacock or Xfinity, your existing subscription will automatically cancel before your next renewal date after you activate.
If you’re billed by a third party other than Peacock — e.g., Apple, Google, Roku, Amazon, etc. (you may visit your Peacock account to confirm) — Peacock can’t cancel your existing subscription automatically. You’ll be charged for your existing Peacock subscription and StreamSaver™ until you cancel. Cancel your existing Peacock subscription by following these steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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