Peacock subscription- No Access

I was never able to sign into Peacock that was promoted to me with if I got the 1GB home internet plan. Forward to about a month ago, I figured if I actually pay for the streaming service it would work. Nope, I got the Netflix, Apple and Peacock streaming bundle and I still have the same issue. It says the account is activated but when I go to Peacock, it does not recognize me and prompts me to buy a subscription. I have contacted and talked to several representatives and no one can figure this out. Its ridiculous. The last attempt to get help with this was 2  weeks, of course the online rep - again escalated it to another department and said they would call me back within 30mins- well no one ever called. Can a high level manager please give me a call.