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user_t4cmvl
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10/29/2026 5:02 PM

Peacock subscription keeps deactivating

I have claimed my Peacock subscription as a Diamond member. Every few weeks, my subscription on Peacock disappears or gets deactivated somehow. I typically chat with Peacock customer support. They send me a new link to activate the offer, and everything then works again for a few weeks. I am currently having the same issue, but this time Peacock support seems to be unable to help, and they keep referring me back to Xfinity. Any guidance would be greatly appreciated. Thanks in advance.

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44 minutes ago

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XfinityOrlandoM

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1 hour ago

@user_t4cmvl

Thanks for reaching out to us. We do apologize for any inconvenience you're having with your Peacock subscription.

 

Please send us a direct message including your first and last name and complete service address

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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user_t4cmvl

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Direct message sent. Thank you.

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