Skip to main content
user_erdxgw
1st Reply
1st Topic

Visitor

 • 

3 Messages

Thursday, November 20th, 2025 12:49 AM

Peacock subscription activated but not working

I have the xfinity gig service with free 2 year peacock subscription. I was able to link and activate it the night that I signed up for the gig service and use peacock, however now peacock says I have to upgrade to a plan to watch. The activate peacock link is back on my account page, but when I click it and go to manage streaming services, there is no option to activate it again and does not show up. I shouldn't have to activate it again. It seems to be stuck in some background loop where peacock isn't upgraded and also isn't showing up on the xfinity website.

Question

 • 

Updated 

22 hours ago

11

1

0

Oldest First
Selected Oldest First
XfinityLinda

Official Employee

 • 

2.2K Messages

24 hours ago

We appreciate your post and for connecting with our community, @user_erdxgw. Sorry to hear about the trouble with your Peacock activation. We're happy to help look into this for you. 

 

To activate Peacock Premium through Xfinity or NOW, follow these steps:

  1. Visit xfinity.com/yoursubscriptions and log in with your primary Xfinity ID and password. If not listed, go to xfinity.com/activate-peacock.
  2. In the Xfinity StreamStore, click **Activate** next to **Peacock Premium**.
  3. Enter your email for the Peacock account and click **Continue**.
  4. Create a password and provide account details, then click **Activate**. If you have an existing account, sign in with your credentials.
  5. Click **Start Watching Peacock** to begin streaming.

If you have tried these steps and the issue persists. Let us know. Also, have you recently moved?

4

0

forum icon

New to the Community?

Start Here