2 Messages
Peacock Premium via Xfinity Gigabit Internet Not Working
I have Gigabit internet and Peacock Premium is included in my plan for 24 months. I tried to activate it today but when I visit https://customer.xfinity.com/activate-peacock, it says “Your Peacock account is already activated.” Then I login to my Peacock account, it does not have a Premium subscription and instead directs me to options to purchase a Premium plan.
I am using the correct email address to login. I only have one Peacock account, and it is the same email that is the primary on my Xfinity account. I have never owned a Peacock Premium account.
Additionally, I tried activating Peacock Premium through the Xfinity Assistant link that is discussed on these forums (https://www.xfinity.com/xfinityassistant/), but no activation banner appeared for me. I typed in "Peacock Premium Activation," and I was directed to the same activation link above, with the same results (i.e., it says the account is already activated).
In one of the other forum posts, a user said that Xfinity can reset the Peacock activation which allowed that user to successfully activate Peacock Premium. Can this be done for me? Thank you.
XfinityVictor
Official Employee
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941 Messages
3 months ago
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iiRxseT
Visitor
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9 Messages
3 months ago
The same thing is happening to me. An hour or so on the chat with xfinity they tell me it’s happening to a bunch of people and I can just pay for a subscription and they’ll reimburse me when it’s fixed. I don’t trust that. They said they’ll text me when the issue is resolved. I’m not holding my breath.
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iiRxseT
Visitor
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9 Messages
3 months ago
I’ve been dealing with this for a week. Did the chat function multiple times. I had to actually call and talk to a person on the phone who reactivated it for me. Hope this helps you.
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