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User-8927373
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Visitor

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5 Messages

Monday, March 24th, 2025 1:37 PM

Peacock Premium - Subscription Does Not Work on Peacock App

I have yet to see resolution on this. 

  1. Logged in to Xfinity
  2. Went to Streaming subscriptions
  3. Activated Peacock
  4. Status says "Active" in a green oval.
  5. Click on "Visit Peacock" 
  6. Takes me to Peacock Login
  7. Login to Peacock
  8. Then Peacock asks me to purchase a plan with no links or prior knowledge of coming from Xfinity.

I do no have a Flex or a X1 box.

I have tried on multiple platforms such as PC and IOS

Neither Xfinity or Peacock has this transition link properly mapped out or have an alternate way.

Begrudgingly been at this for years hoping for a fix.

Question

 • 

Updated 

27 days ago

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XfinityEva

Official Employee

 • 

1.6K Messages

27 days ago

Thank you for reaching out about your Peacock Premium concerns. 

 

  • Please visit peacocktv.com and log in.
    • Your Peacock email and password may not be the same as your Xfinity credentials.
      • You could’ve used a third-party (non-Comcast) email address to sign up for Peacock.
      • You may need to try multiple email addresses.
      • Any Peacock login issues should be directed to Peacock customer support.
  • Click Account Settings from the Who’s Watching page.
  • Ensure you've selected Plans & Payment and check the subscription status under Your Plan.
    • If the plan is billed by Xfinity, you're all set and will receive the Peacock Premium promotion. 
    • If Your Plan doesn’t show Xfinity, try to identify the email associated with your Peacock account.

Please let us know if this helps. 

3

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User-8927373

Visitor

 • 

5 Messages

To be clear, the only information that links my xfinity Peacock subscription to the the Peacock app is the email I used to "activate" Peacock in my xfinity user profile?

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27 days ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

You can also reach out directly to their customer support and look up your account with your full name and payment information. https://www.peacocktv.com/help/account-finder

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

User-8927373

Visitor

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5 Messages

I have already done that but there is no "payment information" since I pay xfinity and not Peacock. (and) i did make an account with them which they confirmed is setup was done it just has no link to xfinity. 

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27 days ago

0

User-8927373

Visitor

 • 

5 Messages

27 days ago

How will i know what email was used or is there a way to reset it?

1

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XfinityEva

Official Employee

 • 

1.6K Messages

We can help look into the account and make sure you have the right codes for this and verify the email address that may have been used. Just send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

27 days ago

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