Visitor
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1 Message
Peacock Premium offer included in internet subscription purchase is no longer valid to claim.
I received an email titled "Action required: Activate Peacock Premium by Oct 24." but did not see it until this week. I totally forgot that I got peacock premium included in my 1G subscription and would still like to access that. The FAQ included at the link in the email (Streaming Subscriptions - Xfinity) notes:
· Peacock included with Gig or faster internet requires Peacock to be activated within 90 days of your internet purchase date.
· Gig or faster internet service must be maintained to keep Peacock.
· If you missed activation, there are other ways to get Peacock Premium on us. Chat with Xfinity Assistant for help or learn more about Peacock offers.
I have tried working with xfinity assistant which as expected is not live chat and absolutely useless if you know how to navigate a website, so it's unclear exactly how I can still claim this "Peacock Premium on us" that they still seem to be offering despite the 90 days passing. Any help would be greatly appreciated, thanks!
XfinityMartyR
Official Employee
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2.7K Messages
4 hours ago
*After logging in with your primary Xfinity ID, you should see one of the following:
**An Activate Now button at the top of your account if the Peacock Premium offer isn’t activated. If you see that follow the prompts and you'll be redirected to the Peacock website to finish activation.
**Or you might see a message telling you the Peacock account is already active. Head to peacocktv.com and try logging in. Your Peacock email and password may not be the same as your Xfinity credentials. Once logged into Peacock, if successful click the account settings from the Who’s Watching page. Make sure the Plans & Payment is selected, and check the subscription status under Your Plan. If the plan is billed by Xfinity, you're all set.
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