Visitor
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1 Message
Peacock Premium activation trouble
I redeemed my Platinum rewards offer for Peacock Premium. I can see my valid receipt, I got the email confirming the $0 bundle added to my account's plan. I followed the /activate-peacock link, I signed on and I can see that my account has been successfully created. However! I cannot access any Peacock content, and the subscription status when I go to confirm in the activation hub is blank. I see peacock premium, price included, status (blank). I can't figure out why this reward claim went sideways.
XfinityDilary
Official Employee
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3K Messages
17 hours ago
Thanks for posting on our community forums for assistance with your Peacock subscription, user_mklt8v. I’m really sorry you’re running into this. Especially after doing everything exactly the way you were supposed to. I know how frustrating it is to redeem a Premium reward, see it confirmed on your account, and still not be able to watch any Peacock content. I’d be happy to take a closer look and help get this straightened out. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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