Visitor
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3 Messages
Peacock Premium activation failure
I recently upgraded to gigabit internet speed because it came with Peacock Premium included for 2 years. I keep getting emails telling me to activate Peacock, but when I click the link in the email, it does not work. It takes me to the subscription management page. From there I can click on manage subscriptions. From there I can see Peacock, and at the top of the Peacock box it says "Included", but at the bottom it says "Upgrade your plan". This is no option to activate. If I click on the Peacock box, all I can do in there is add an additional subscription to peacock.
So far I've talked to Xfinity Assistant, numerous live people on chat, someone on the telephone, I've been to a physical store and asked for help, and I asked for help from a tech that had to come to my house today for a different issue, all of whom just say they don't know what to do.
Someone please help.
Jason
XfinityAlfonso
Official Employee
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2.1K Messages
29 days ago
Hello jason_68 thank you so much for taking the time to reach out to us here via our Xfinity Forums! Have you previously had Peacock services prior to getting the Gigabit upgrade? We'd love to look things over with you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
(edited)
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XfinityChristy
Official Employee
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2.5K Messages
26 days ago
Thank you again for reaching out via our Xfinity Community Forums. We truly appreciate your persistence in seeking a solution across multiple channels—from the Xfinity Assistant and online chats to the phone, store visit, and even the in-home technician. Your feedback helped us pinpoint and fix this frustrating activation loop. Enjoy your two years of Peacock Premium, included with your Gigabit Internet speed!
Please don't hesitate to reach out if any other questions come up.
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Sweets713
New Poster
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4 Messages
19 days ago
Did this get resolved? I'm having the same issue and xfinity CS has been no help
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