Visitor
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2 Messages
Peacock Premium activation failure
I recently upgraded to gigabit internet speed because it came with Peacock Premium included for 2 years. I keep getting emails telling me to activate Peacock, but when I click the link in the email, it does not work. It takes me to the subscription management page. From there I can click on manage subscriptions. From there I can see Peacock, and at the top of the Peacock box it says "Included", but at the bottom it says "Upgrade your plan". This is no option to activate. If I click on the Peacock box, all I can do in there is add an additional subscription to peacock.
So far I've talked to Xfinity Assistant, numerous live people on chat, someone on the telephone, I've been to a physical store and asked for help, and I asked for help from a tech that had to come to my house today for a different issue, all of whom just say they don't know what to do.
Someone please help.
[Edited: Personal Information]
XfinityAlfonso
Official Employee
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2.1K Messages
9 hours ago
Hello jasonarch68 thank you so much for taking the time to reach out to us here via our Xfinity Forums! Have you previously had Peacock services prior to getting the Gigabit upgrade? We'd love to look things over with you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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