Peacock - Can't Access (Bundled w/ Netflix & Apple TV+)

I keep getting the below feedback when trying to activate my subscription. I previously had a Peacock account but it won't me apply this subscription to my existing e-mail.

"Sorry, we can't activate your subscription"

"Your Xfinity account is already linked to another Peacock account"

e-mail is [Edited: "Personal Information"]

Responses

XfinityEricB

Official Employee

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2.4K Messages

13 hours ago

zricciardi Was the previous time you used that email subcribing to Peacock directly, or was it provided to you at no cost by us directly?

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user_zr15i

Visitor

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2 Messages

I believe it was provided to me at no cost by Xfinity directly, but ultimately not 100% positive.

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13 hours ago

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XfinityEricB

Official Employee

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2.4K Messages

user_zr15i Let me see if our Peacock team can help find out what is causing the problem for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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13 hours ago

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Sign-In and Account Management

user_zr15i

Peacock - Can't Access (Bundled w/ Netflix & Apple TV+)

XfinityEricB

user_zr15i

XfinityEricB

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