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user_zr15i
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3 Messages

Tuesday, July 15th, 2025

Peacock - Can't Access (Bundled w/ Netflix & Apple TV+)

I keep getting the below feedback when trying to activate my subscription. I previously had a Peacock account but it won't me apply this subscription to my existing e-mail.

"Sorry, we can't activate your subscription"

"Your Xfinity account is already linked to another Peacock account"

e-mail is [Edited: "Personal Information"]

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1 month ago

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XfinityEricB

Official Employee

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2.5K Messages

1 month ago

 

zricciardi Was the previous time you used that email subcribing to Peacock directly, or was it provided to you at no cost by us directly?

 

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user_zr15i

Visitor

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3 Messages

I believe it was provided to me at no cost by Xfinity directly, but ultimately not 100% positive.

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1 month ago

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XfinityEricB

Official Employee

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2.5K Messages

 

user_zr15i Let me see if our Peacock team can help find out what is causing the problem for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_zr15i

Visitor

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3 Messages

This has yet to be solved for me.

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1 month ago

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XfinityGabriel

Official Employee

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2.6K Messages

zricciardi, Hi there! Thanks for reaching back out. I see that on the last ticket we opened with our Advanced Support team, a text was sent to confirm a resolution with the option to recieve an automated call to speak with a member from our Advanced Support team. Did you ever receive that text on your end? Have you tried activating Peacock again with your XFINITY log in to see if you get the same error message? When attempting to activate Peacock, are you using your X1 set-top box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

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