Visitor
•
2 Messages
Peacock activation
Peacock says my xfinity account is already linked to another peacock account. This happened after moving a couple years ago and I haven’t been able to get it back. Other forum posts say I need to “DM” xfinity support, but I can’t find any way to do that.
XfinitySean
Official Employee
•
1K Messages
4 hours ago
Hi there user_0knd93, thanks for taking the time to reach out here on the community forums! I'm sorry to hear you're having issues activating your Peacock offer. If the issue started after moving, it's very likely that your Xfinity ID is still linked to the old address which can cause this exact issue. When you have a moment, can you try the steps listed on our support page covering how to manage multiple accounts with your Xfinity ID under the section titled "Unlink accounts" before trying to activate your offer again, and keep us posted on the results?
1
0