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user_wo6oze
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3 Messages

Thursday, May 21st, 2026 2:09 PM

Peacock activation

I have been trying for weeks to activate my Peacock subscription.  Whenever I try to activate I get a message saying "there was a problem on our end.  Please try activation again".  I have tried everything suggested to fix the problem to no avail.  A while ago I used my email to setup Peacock on my parents account.  It has no active subscription, but I'm wondering if that is the issue.  I tried a different email address, but got the same message.  From what I've read I need an entitlement reset or for Xfinity to unlink my email.

Thank you

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XfinityGabriel

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3.3K Messages

2 hours ago

 

user_wo6oze, Hi there! Thanks for reaching out. I can definitely undersand the inconvenience caused to you by being stuck in that activation loop for weeks. I know how frustrating that “problem on our end” message is, especially after you’ve already tried the usual fixes. You’re absolutely on the right track: if your email was previously used on a different Peacock account (even an inactive one), it can sometimes cause the activation to fail. In many cases, the fix is exactly what you mentioned, unlinking the Peacock email to resetting the entitlement so the subscription can properly attach to your current Xfinity account. Have you tried contacting Peacock support directly by chance yet? Are you able to send over a screenshot of that error message? Here are two steps that sometimes help immediately:
  1. Sign out of Peacock on all devices/web browsers
  2. Try activation in a private/incognito window using the Xfinity activation link, then sign in to Peacock only after it confirms activation

Please let me know if this helps. 

 

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user_wo6oze

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I tried clearing browsing data and cookies and using an incognito window.  Those things didn't help.  The only advice I got from Peacock was a link to the Xfinity instructions for activation.

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2 hours ago

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user_wo6oze

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@XfinityGabriel​ I couldn't find any way to actually talk to a person at Peacock or I would have definitely tried there first

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2 hours ago

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XfinityGabriel

Official Employee

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3.3K Messages

 

user_wo6oze, Thanks for sharing these details and for your patience. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

 

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1 hour ago

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