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user_3ofzw7
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Wednesday, April 29th, 2026 12:54 AM

Peacock activation

I recently moved. Now I am unable to activate Peacock premium, as it says my account is connected to another email.

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12 hours ago

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XfinityVianney

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13 hours ago

 

user_3ofzw7, thank you for reaching out and creating a new post. I understand you are running into trouble activating Peacock, as it's stating your account is connected to another email. I can certainly do everything possible to assist. Did you have Peacock active at your previous location, or is this your first time activating Peacock? Can you also walk me through the activation steps you've taken so far?

For reference, the steps are outlined here: https://www.xfinity.com/support/articles/peacock-premium-offers 

 

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user_3ofzw7

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I had Peacock at my previous address. However, when I moved I noticed that Xfinity had a new account number. I don't know if this is part of the issue.

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13 hours ago

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user_3ofzw7

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I am sent activation links but it sends me to Peacocks page, which tells me that I am not currently subscribed. It has been two weeks!

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13 hours ago

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XfinityLinda

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2.4K Messages

@user_3ofzw7 Since you just moved, your Xfinity ID is still associated with the previous address, and account number. You'll have to unlink your Xfinity ID from the old address by following these steps: 

 

Sign in to https://xfinity.com.

  1. Click the Account icon and select Account and Identity.
  2. Click Xfinity ID and Security.
  3. Scroll to Your Accounts and click Manage and link accounts.
  4. Verify your identity via the Xfinity app or a code sent through text/email.
  5. Click Unlink next to the account you wish to unlink, ensuring it is not the default account.
  6. Confirm by selecting Unlink Account.

Here's the article if needed: https://www.xfinity.com/support/articles/switching-between-multiple-accounts. 

(edited)

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12 hours ago

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