Visitor
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1 Message
Peacock Activation
I am a diamond member. Received an email a couple of days ago about my unused Peacock Premium benefit. When I click the link it tells me that I have no active offers and am not eligibile for the Peacock promotion. Can you help me get that activated? Or explain why I am not eligible. Thank you!
XfinityCarolyn
Official Employee
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106 Messages
16 hours ago
@user_my6gw7 Thanks for being a loyal customer. We are excited that you have chosen Xfinity to be your service provider and hope that you continue to do business with us in the future. Sure, I would love to take a look at your account to further assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message
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