Visitor
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1 Message
Peacock activation loop
I am an Xfinity Gigabit internet subscriber using a third-party Apple TV box. I am completely locked out of activating my complimentary Peacock Premium benefit because the portal keeps looping to the paid plans and my profile won't let me create an alternate ID. Please perform an Account Entitlement Reset and a Peacock Refresh on my account so the activation token can rebuild."
XfinityBrianH
Official Employee
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2.5K Messages
43 minutes ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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