Peackock Activation Issues

I recently moved and signed up for a new 1GB plan. I am completely unable to activate my included Peacock Premium. Clearing my device caches and using private browser links has failed. My Xfinity ID is stuck in a backend provisioning loop tied to my old account identity. Please open an Advanced Repair Ticket to clear the old account entitlement data and manually push the Peacock activation banner to my current profile.

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XfinityVictor

Official Employee

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2.5K Messages

27 days ago

user_s5c9wm Hello, are you still having issues activating your Peacock account?

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user_s5c9wm

Visitor

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4 Messages

Yes I am still experiencing the issue. I have tried again this morning

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26 days ago

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XfinityJamesC

Official Employee

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3.2K Messages

Thank you for getting back to us, @user_s5c9wm. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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26 days ago

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user_s5c9wm

Visitor

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4 Messages

I have sent a direct message with the necessary info.

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26 days ago

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user_s5c9wm

Peackock Activation Issues

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