user_18qswn - Hello! Thank you for reaching out. I know managing billing and payment information is important, and I'm happy to point you in the right direction.
To update your payment method, you'll need to sign in with a Primary or Manager Xfinity ID. You can make changes either through the Xfinity app or online, whichever is most convenient for you.
Using the Xfinity App
Open the Xfinity App and sign in. Tap the Account tab at the bottom of the screen. Select Bill details under your account balance. Tap Bill settings, then choose Payment methods. Select Add Payment Method. Enter the six-digit security verification code sent to your trusted phone number or email. Enter your new bank account or credit/debit card information, agree to the terms, and tap Save. Once the new payment method is successfully added, you can remove any old payment methods if you'd like.
Using the Xfinity Website
Sign in to your account on the Xfinity website. Navigate to Billing Details or Bill Settings. Select Payment Methods. Click Add Payment Method. Choose either New Bank Account or New Credit/Debit Card and select Continue. Verify your identity using the six-digit security code sent to your contact information. Enter your new payment details, agree to the Stored Payment Methods Terms, and click Save.
If you run into any issues along the way, such as not receiving the verification code or getting an error message, please let us know. We'll be happy to help you work through it and make sure your payment information gets updated successfully.
XfinityThomasA
Official Employee
•
3.7K Messages
1 day ago
To update your payment method, you'll need to sign in with a Primary or Manager Xfinity ID. You can make changes either through the Xfinity app or online, whichever is most convenient for you.
Using the Xfinity App
Open the Xfinity App and sign in.
Tap the Account tab at the bottom of the screen.
Select Bill details under your account balance.
Tap Bill settings, then choose Payment methods.
Select Add Payment Method.
Enter the six-digit security verification code sent to your trusted phone number or email.
Enter your new bank account or credit/debit card information, agree to the terms, and tap Save.
Once the new payment method is successfully added, you can remove any old payment methods if you'd like.
Using the Xfinity Website
Sign in to your account on the Xfinity website.
Navigate to Billing Details or Bill Settings.
Select Payment Methods.
Click Add Payment Method.
Choose either New Bank Account or New Credit/Debit Card and select Continue.
Verify your identity using the six-digit security code sent to your contact information.
Enter your new payment details, agree to the Stored Payment Methods Terms, and click Save.
If you run into any issues along the way, such as not receiving the verification code or getting an error message, please let us know. We'll be happy to help you work through it and make sure your payment information gets updated successfully.
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