h14's profile

New Poster

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2 Messages

Tue, Jun 16, 2020 4:00 PM

Payment.

I started trying to pay my account last week and I keep getting an error message that the bill site is down and is being worked on........... I tried to call the 1-800 number and talk to a live person but that didnt happen.  The account is overdue 3 days now....... all I want to do it pay my bill.

Responses

Official Employee

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839 Messages

1 y ago

Hi there, were you able to use the One Time Bill Payment option that doesn't require signing in?

 

There are some other options as well here:

https://www.xfinity.com/support/articles/pay-your-bill-echat

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