Visitor

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1 Message

10/12/2026 3:22 PM

Password reset request every day

Everyday I am getting prompted to reset my password.  I can change the password on both of my devices but still email gets stuck in the outbox for hours.    I have called customer support on this matter 3 times and the only thing they tell me to do is reset the password.   I’m running out of passwords and patience- I’ve seen others on the forum complain about the same thing.   Please HELP!,,,,

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Official Employee

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1.6K Messages

1 hour ago

@user_v5e1uy Are you getting that password request through a 3rd party app or program you've connected your email to? Or are you getting that message when using the connect portal?

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