New Poster
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2 Messages
Password reset failed
When I attempted to reset my password while connected to the Xfinity network on a wired connection, I got the following error link and page after verifying the code.
https://idm.xfinity.com/myaccount/reset?execution=e1s2
Let's try that again.
Sorry, we ran into a problem. Please give us a minute and then try again.
If the problem persists, please contact us and we'll take care of it as quickly as possible.
I contacted technical support a few times, but they were not able to help and never followed up on tickets that were filed.
Today, I spoke to an agent and she texted me a link to a phone to try on the Wifi network.
The link started with https://t.xfin.me/[HexadecimalCodeHere]
With that link I was able to reset the password without the error.
If you are having this issue, please contact support and have them send you a link or
do what the replying representative suggested below.
To say I was beyond frustrated is to say, that the defendant in Kafka, 'The Trial' was having a bad day.
Hope this helps
EG
Expert
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109.9K Messages
2 years ago
The concern is not "Xfinity Compliments" help related. Topic moved here to this help section.
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XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@Bigdad1341, Please let us know if you are still having trouble resetting your password. We would be happy to assist you. In most cases, clearing cache and cookies will do the trick, but if you still have trouble, send us a DM with your name and full address so we can take a closer look.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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