christophermark's profile

New Poster

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2 Messages

Fri, Jan 29, 2021 11:00 AM

Password requirements

This is more of a rant than a question.  Why is the max password length for our accounts 16 charectors?  That is entirely unacceptible in todays world, yes I'm an IT worker too.  For a company that does security, has a website will billing and other personal information in their customers accounts to only allow a max 16 charector password is negelantful and irresponsible.

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Accepted Solution

ComcastJonathan

Official Employee

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839 Messages

3 m ago

Hi there, can you describe where you are seeing those requirements? We currently limit it at 128 characters

https://www.xfinity.com/support/articles/changing-or-resetting-your-password
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New Poster

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2 Messages

3 m ago

Yes.  I wanted to change my password.  So I went in to account settings, Xfinity ID and Password.  This mesage is displayed:

 

Update Your Xfinity Password

You can update your account password for added security. Passwords must be 8–16 characters with no spaces, and contain at least one letter, one number and / or special character. Do not use your first name, last name or username.

Official Employee

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839 Messages

3 m ago

There are updates pending in the My Account experience to increase the character limit there to 128. If you need more characters for now, go to www.xfinity.com/password 

 

What's possible there on the character limit is shown below.

ComcastJonathan_0-1612029637609.png

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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