1 Message
password cannot reset remotely?!?!?
I went to see my bill in another location and realized i didn't remember login password to account. It told me needed to be logged in to home network to change password or call Xfinity if needed more help. Well called and there was nothing they could do.
Are you telling me Xfinity is the ONLY company that I cannot change the password for my account even if use the mobile app on my phone that is attached to the account!?!?!
This is the lamest thing I ever came across.
Then asking to send my bill from one account to another that is the same owner, same SSN, and was denied?!
Again Xfinity, not really helpful ... fix your programming ... been doing this for 50+ years and never came across [Edited: Language] like this.
Please respond when this is fixed so I can change password for login if not at home.
XfinityBenjaminM
Official Employee
•
2K Messages
2 years ago
@virtualme Hello! Thank you for reaching out to us and we are sorry that you're having some trouble. Can you please send us a Private Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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