2 Messages
ownership change ticket status
I went to a local Xfinity store and opened a ticket to change ownership along with all of the requested documents. I was given a phone number but it always goes to voice mail and mailbox is full. How can I find the status of my ticket? Other forum postings on this subject say to send a direct message but I don't see the direct message icon.
XfinityAmira
Official Employee
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3.9K Messages
11 months ago
Hello @wonswearingen! Thank you for taking the time to reach out on our Forums. We appreciate you taking ownership of the account, and I am sorry to hear you have not received any updates quite yet. My team is here to help and would be more than happy to check for any updates on our end. Please send us a Direct Message to best assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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wonswearingen
2 Messages
11 months ago
The direct message icon appeared after I submitted the post.
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