Order status?

Good evening @user_6e2ce6, and thank you for reaching out on our Community Forums with your order concerns. We'd be happy to check on the order to see if it went through or if not, help look into current offers to get your bill down. We'll also be happy to confirm if there is only one account at your address. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you. 

To confirm @user_6e2ce6, are you currently logged in? If not, please navigate to the upper right-hand corner and sign in.