Visitor
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3 Messages
Order doesn't exist and can't set up a new account
I signed up for Xfinity internet on Friday, created an account, and went through all the steps (going so far as to enter my bank info for autopay). I never received a confirmation email of my order. I tried logging in multiple times from different devices all weekend, but received a "hmm, this page didn't load correctly" error every time. Today (Monday), I contacted customer service and they said no account was made. I went to go through the process again and the order is stuck loading on the submit screen, and I get the same error messages when I try to log in to the new account.
XfinityThomasA
Official Employee
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2.3K Messages
3 years ago
@user_9ed8ad- Thank you for choosing Xfinity! I'm sorry to learn you've been having trouble ordering Xfinty services using the self-service options. Email confirmation is a great way to know that your online order had been received. Not to worry we can assist right here and work together to ensure you're all set for success. If you had not already can you please try these steps and try once more?
- clear cache and cookies
- restart your device
- try using another browser
- try another device
Please let us know if you receive that same error after tanking these steps. Thank you!
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XfinityThomasA
Official Employee
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2.3K Messages
3 years ago
Thank you for the update, clarification, and welcome to the Xfinity family! I'm happy to learn you had received your confirmation email. The troubleshooting steps shared also work wonders for many common error codes received from websites. Can you try them and let me know if this same error message occurs after taking these steps? It's important to us that you're able to log into your Xfinity account online, and also by using the Xfinity My Account app. We will get to the bottom of this!
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