Greg_2's profile

New Poster

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2 Messages

Thu, Dec 3, 2020 7:00 PM

Only primary user can access...

I am the only person on the account and am not the primary user. It says I am a member of the account and due to this, I cannot access my billing or chat with a representative or watch HBOMax or really anything.

Responses

Again

Expert

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25.8K Messages

7 m ago


@Greg_2 wrote:
I am the only person on the account and am not the primary user. It says I am a member of the account and due to this, I cannot access my billing or chat with a representative or watch HBOMax or really anything.
To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

 

New Poster

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2 Messages

7 m ago

Again, this did not help as I already have seen that it has me listed as a member of the account but not the primary user. After using the lookup tool, again, it confirms that I am the only user on the account with nothing else linked aside from my username, Comcast email, and personal email.

Official Employee

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839 Messages

6 m ago

Hi @Greg_2 , someone else is on your account as the primary, if you PM me, we can authenticate you and discuss. 

 

Thanks

Jonathan

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