Only primary user can access...

I am the only person on the account and am not the primary user. It says I am a member of the account and due to this, I cannot access my billing or chat with a representative or watch HBOMax or really anything.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

Again

Expert

•

32.8K Messages

5 years ago

@Greg_2 wrote:
I am the only person on the account and am not the primary user. It says I am a member of the account and due to this, I cannot access my billing or chat with a representative or watch HBOMax or really anything.

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup

Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

0

Greg_2

New Poster

•

2 Messages

5 years ago

Again, this did not help as I already have seen that it has me listed as a member of the account but not the primary user. After using the lookup tool, again, it confirms that I am the only user on the account with nothing else linked aside from my username, Comcast email, and personal email.

0

XfinityJonathan

Official Employee

•

839 Messages

5 years ago

Hi @Greg_2 , someone else is on your account as the primary, if you PM me, we can authenticate you and discuss.

Thanks

Jonathan

0

Sign-In and Account Management

Greg_2

Only primary user can access...

Again

Greg_2

XfinityJonathan

New to the Community?