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user_pghwpx
1st Topic

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2 Messages

Friday, July 18th, 2025

Only one physical location can connect to the internet at a time - but I'm paying for two connections

I have two properties on my account with separate connections

1. Boulder CO

2. Breckenridge CO

I setup a new Netgear CX80 modem in Boulder recently. Since doing that, I can only have one property online at a time. 

I have to configure the Modem connection in each home as if it was a new Modem Set-up each time I want to connect. When I reconnect Boulder, Breckenridge goes offline. When I reconnect Breck Boulder goes offline. 

Each time it goes offline I get redirected to a webpage telling me to download the [Edited: Language] Xfinity app which I already have. 

Please help. This has been going on for 10 days and I'm pretty annoyed that I've wasted hours and been paying for two Internet connections when only one works.

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6 days ago

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XfinityThomasA

Official Employee

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2.6K Messages

7 days ago

Hello, user_pghwpx! Thank you for choosing Xfinity and for being a part of the Xfinity Forums community. We're really glad you're here. I want to make sure I fully understand your situation so we can help you as best as possible. Are you currently managing two separate accounts at different locations, each with its own equipment, and experiencing connection issues whenever you try to connect?

 

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user_pghwpx

Visitor

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2 Messages

Yes. I have a single 'User Account' with Xfinity under my email address. 

When I log in, there are two location accounts - one for each property.  

I have Netgear Modems in each property and separate Orbi WiFi Routers for each property connected to the Modems. The Netgear and Orbi environments have different names. 

Hope this helps.  

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6 days ago

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XfinityMatthew

Official Employee

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504 Messages

@user_pghwpx Please send us a direct message with your full name and both service addresses and we can take a look what we are seeing on our end. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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6 days ago

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