Online Cancelation Option

@user_xs58d5

Thanks for reaching out to us, we do hate to lose you as a customer, but we understand your concerns.

If you set up your account online, then you should have access to cancel the account online.

But depending on when your account was set up and how it was created you may not have access to use the online option.  I'll be happy to assist you further, please send me a direct message including your first and last name and complete service address to get started.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_xs58d5 I appreciate you giving us the opportunity to help process the cancellation order via Forums. Our private conversation will remain open so you can reach back out to us if you have any further questions or concerns.