Online account ties to old account

Question

I canceled an account associated with my email and phone number 6 years ago.  I recently signed up for new service but cannot use online services.  It appears my phone and email are tied to the old service and when I attempt to go around using email or phone I get a no match found error

XfinityMartyR · Answer

user_7zgy6c We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. It appears you will need to unlink your email, and phone number from your old account. Please follow the steps under Unlink accounts in the following article.

Manage multiple accounts with your Xfinity ID

Sign-In and Account Management

user_7zgy6c

Online account ties to old account

XfinityMartyR

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