CJSJDS's profile

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Tue, Nov 26, 2019 4:00 PM

Online Account Doesn't Have Service Listed

Hi! When I logon to my Xfinity account, my current services are not listed, and it has an old address for 4 years ago. What do I do?

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Gold Problem Solver


22.3K Messages

1 y ago

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that UserIDs online don't always correspond with name(s) on your billing statement.

If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.

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