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Shshhshsjs
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Visitor

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2 Messages

Thursday, August 6th, 2026 11:59 AM

Old bill trouble

I recently changed addresses and I am unable to pay the last bill for my last address or access my old account in any way. How does xfinity expect me to pay a bill they actively refuse to let me access? Nothing on the app or website let's me switch accounts. Logging out then back in doesn't let me choose between accounts like xfinity claims is possible. Is there any way to actually pay this bill or must I hire a lawyer?

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3 hours ago

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XfinitySara

Official Employee

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2.8K Messages

3 hours ago

Hey, @Shshhshsjs! Thanks for taking the time to create this post with your billing concern. I totally understand wanting that taken care of, and I'm glad you reached out :) If you transferred service when you moved, any previous balance (owed or credit) would simply transfer to the new account, which could take a little time. What was the date of your move, or when was service activated at the new location?

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Shshhshsjs

Visitor

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2 Messages

The service was just active today so the bill might not have updated. What confused me was receiving an email with my old xfinity ID saying I owed for this current month. My active account says I owe nothing. I just dont want xfinity claiming Im not paying the bill.

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3 hours ago

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XfinitySara

Official Employee

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2.8K Messages

Believe me, @Shshhshsjs, I get it! Want me to take a closer look and see what I can confirm from this end? If so, please send our team a direct message to continue. Thanks!

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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