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Thursday, August 26th, 2021 1:22 PM

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oauth.xfinity.com not responding, can't log in - resolved

First observed at 8am EDT, still out at 11am 1pm. Resolved at 1:14pm.

oauth.xfinity.com (96.114.156.145 and 162.150.57.167) is not responding, preventing me from logging in and accessing webmail.

Firefox: "The connection has timed out, The server at oauth.xfinity.com is taking too long to respond.

Chrome: "This site can’t be reached, oauth.xfinity.com took too long to respond."

C>nslookup oauth.xfinity.com 75.75.75.75
Name:     oauth.g.xfinity.com
Addresses: 2001:558:fe21:38:162:150:57:167
           96.114.156.145

C>nslookup oauth.xfinity.com 75.75.75.75
Name:     oauth.g.xfinity.com
Addresses: 2001:558:fe21:38:162:150:57:167
           162.150.57.167

C>tracert -4 96.114.156.145
Tracing route to cimastatic-po-1p.slb.comcast.com [96.114.156.145] over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  router1 [192.168.1.1]
  2    15 ms     7 ms     9 ms  96.120.9.181
  3     8 ms    11 ms     9 ms  24.124.216.181
  4     8 ms     8 ms     8 ms  96.110.24.214
  5    10 ms     9 ms    10 ms  96.110.25.65
  6    35 ms    16 ms    17 ms  be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
  7    19 ms    18 ms    19 ms  be-31621-cs02.pittsburgh.pa.ibone.comcast.net [96.110.42.165]
  8    18 ms    18 ms    18 ms  be-1212-cr12.pittsburgh.pa.ibone.comcast.net [96.110.38.150]
  9    29 ms    29 ms     *     be-302-cr14.350ecermak.il.ibone.comcast.net [96.110.39.161]
 10    30 ms    30 ms    30 ms  be-1414-cs04.350ecermak.il.ibone.comcast.net [96.110.35.61]
 11     *       29 ms    29 ms  be-1411-cr11.350ecermak.il.ibone.comcast.net [96.110.35.14]
 12    51 ms    51 ms    52 ms  be-301-cr11.1601milehigh.co.ibone.comcast.net [96.110.37.146]
 13    52 ms    53 ms    53 ms  be-1111-cs01.1601milehigh.co.ibone.comcast.net [96.110.39.65]
 14    65 ms     *       52 ms  ae-31-ar03-d.cmc.co.ndcwest.comcast.net [96.110.45.98]
 15    54 ms    52 ms    55 ms  ae-2-0-ar03-d.potomac.co.ndcwest.comcast.net [162.151.85.70]
 16    53 ms    54 ms    53 ms  be-100-ur05-d.potomac.co.ndcwest.comcast.net [162.151.57.122]
17-30   *        *        *     Request timed out.
Trace complete.

C>tracert -4 162.150.57.167
Tracing route to cimastatic-ch2-1p.slb.comcast.com [162.150.57.167] over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  router1 [192.168.1.1]
  2    10 ms     8 ms     8 ms  96.120.9.181
  3     8 ms    12 ms     9 ms  24.124.216.181
  4     9 ms     8 ms     8 ms  96.110.24.214
  5     9 ms     9 ms     9 ms  96.110.25.65
  6    17 ms    17 ms    17 ms  be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
  7    19 ms    18 ms    18 ms  be-31611-cs01.pittsburgh.pa.ibone.comcast.net [96.110.42.161]
  8    19 ms    18 ms    20 ms  be-1112-cr12.pittsburgh.pa.ibone.comcast.net [96.110.38.146]
  9    29 ms    30 ms    30 ms  be-302-cr14.350ecermak.il.ibone.comcast.net [96.110.39.161]
 10    30 ms    31 ms     *     be-1114-cs01.350ecermak.il.ibone.comcast.net [96.110.35.49]
 11    34 ms    30 ms    31 ms  68.86.93.194
 12    30 ms    30 ms    29 ms  xe-4-0-0-0-ur10-d.northlake.il.ndcchgo.comcast.net [162.151.24.10]
13-30   *        *        *     Request timed out.
Trace complete.

I'd post the contents of https://www.xfinity.com/support/status, but that isn't working either: "The connection has timed out. The server at idm.xfinity.com is taking too long to respond."

idm.xfinity.com maps to the same IPs as oauth.xfinity.com

All other hosts I have tried using the same device on the same Internet connection are working.

Please fix!

No Responses!
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