Visitor

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2 Messages

Saturday, August 1st, 2026 3:45 PM

nternet-only Peacock activation banner stuck on hourglass icon

My internet-only account has a stuck Peacock promotion token. Standard chat could not fix it. I need an official employee to run a backend Entitlement Reset to clear the old data loop

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Official Employee

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2.9K Messages

12 hours ago

@user_z3yoks Thanks for reaching out to us via Forums to inform us that the Peacock banner is stuck. Let's restart the activation steps from the beginning to make sure we can get this issue resolved together. Before we begin, can you please clear your cache and cookies, close the browser and then open a new page? Once that's completed, please follow these steps:

Access the Xfinity Assistant from here:  https://www.xfinity.com/xfinityassistant/ 
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.
*If the banner was clicked, that should route you to the Peacock website to continue activation. 
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.  
 
If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. 
*Go to https://www.peacocktv.com/ and click “Sign In” 
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

 

Visitor

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2 Messages

This did not work. Going to the assistant and following the steps at the very end I got a message that my question cannot be answered and given a number to call

Official Employee

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2.9K Messages

@user_z3yoks Thanks for trying. Let's continue to our conversation via DM so we can discuss account specifics to troubleshoot some more.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

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119.7K Messages

10 hours ago

@user_z3yoks @XfinityRaul 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478    

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