1 Message

Tuesday, March 12th, 2024 6:46 PM

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Now WiFi Pass Domain

I have a PS5, and when I try to connect to xfinitywifi it doesn’t bring the pop up for me to log in, I have to send bing.com to a friend then click that link for a browser to pop up for me to search up xfinity so I can connect. 

but since I’m not a customer I can’t use the regular login which asks for your number, username, or email and password to connect. I have to choose Now WiFi Pass but when I click on it it brings me to a blank white page and I can’t log in. I’m asking if it’s possible for you guys to create a domain just for Now WiFi Pass to make it easier to connect. 

I was able to find the domain that talks about the Now WiFi Pass which is this https://www.xfinity.com/learn/internet-service/wifi but it is really useless since it doesn’t have a button or a clickable option that will take us straight to the Now WiFi Pass login page. Only clickable option is the find a hot spot, which doesn’t help at all. 

I have been using Now WiFi Pass for 4 month on my phone and I have not run into any issues it goes perfectly well for me and I love but the only problem is when I try to connect to it with my PS5. So I think creating a domain that takes us directly to the login page for us to login will really help us who are not customers yet, so we can use your service with ease. 

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Official Employee

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1.5K Messages

2 years ago

@user_kafmot  Glad to hear it works well with the mobile device, and we appreciate the feedback. I know it would be awesome to connect the PS5. Right now the pass requires a valid browser to log in. Laptops, PC's and mobile devices that have updated browsers are compatible and allow you to log in successfully to the pass. For more questions or feedback, call the special phone number on the email you received from the purchase. That will get you to the NowWIFI team. 

1 Message

2 years ago

Now WiFi is not part of xfinity. You pay for internet and then you can’t connect. [Edited: "Inflammatory"]

(edited)

1 Message

2 years ago

I have Xfinity pass and it doesn’t work 

Official Employee

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3.3K Messages

 

user_0y3fi7, Hi there. Thank you for spending the time out of your Friday to visit XFINITY over our forums page for help with the NOW Wifi Pass service. As someone who likes to stay connected to WiFi, I understand how important it is to have the service that you pay for working correctly. We are the right place to go for support. Would you mind providing some brief details about what's going on so we can help? Can you also tell us how you signed up for Now WiFi Pass?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

2 years ago

I can happily say i use my Ps5 on Now WiFi Pass. 😎 If you ask nice enough I'll show you how to do it too! 

(edited)

1 Message

2 years ago

My WiFi is not working with the WiFi now pass. It’s been 3 days since I’ve loss access 

Official Employee

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1.4K Messages

Hello user_gobhkb. Please utilize the number at the bottom of your receipt, to call our wonderful customer service department for the WiFi NOW pass.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

There is no number at the bottom of receipt on the email 

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