wmpbrown's profile

Frequent Visitor


7 Messages

Mon, Jan 4, 2021 8:00 AM

Not able to link old and new accounts

I'm trying to link my new with my old account online (my.xfinity.com), but keep getting this message "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."


Official Employee


839 Messages

9 m ago

Hi @wmpbrown have you tried inviting the other account via https://customer.xfinity.com/users/add-user 



2 Messages

2 m ago


I am also having the same issue since I moved in to a new apartment and transferred service. Internet is also super slow. Could you please help? Thanks

Official Employee


150 Messages

Good morning, @user_4edbfc, and thanks for reaching out through our online Forums page for assistance with your Xfinity user ID and account management. I'm sorry to see that you're also experiencing slow internet speeds in your new home. You've reached the right team to help look into both of these concerns with you!


Due to the age of this thread, we will no longer be monitoring it for responses. From this point, please send me a Private Chat Message, and I'll be happy to help with your concerns.


To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.

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