No primary user

There is no primary user on my account I have done the lookup and and ily see this account as a member there are no primary user

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XfinityEmilyB

Official Employee

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2.7K Messages

2 hours ago

user_08s7c7 Welcome to our community forum! Thank you for reaching out so we can help you locate your Primary Xfinity ID. Are you setting up new service with us, or are you trying to access an account with already existing service?

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user_08s7c7

Visitor

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2 Messages

I already have service and I searched the account there’s is no primary user listed

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2 hours ago

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XfinityEmilyB

Official Employee

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2.7K Messages

user_08s7c7 Thank you for clarifying that for me. Please reach out to our Customer Security Assurance team and they will work with you to get your primary user ID properly associated with your account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_08s7c7

No primary user

XfinityEmilyB

user_08s7c7

XfinityEmilyB

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