Visitor
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4 Messages
No Primary Account Holder on Account
Last year I spent 2 hours on call sorting this issue out, there is no Primary Account holder listed anymore and I am no longer able to access anything. There is no one else on the list of users.
My question is this: How do I set myself as the Primary Account holder again?
Keep in mind that there is no other user listed as the Primary Account holder. If you believe the solution is to ask the Primary Account holder I will assume you have not read this and if that is the case you will find there is a lack of grace in my response.
I will not be calling the help line, as I wish to resolve this over text so that it may be documented for use later.
XfinityRaul
Official Employee
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2.6K Messages
8 hours ago
@user_r2z8q6 Thank you for making us aware there's no Primary user on the account via Forums. Have you by any chance tried visiting this link to learn how you can create a Primary profile https://www.xfinity.com/support/articles/primary-and-secondary-accounts?
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BruceW
Gold Problem Solver
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27.2K Messages
7 hours ago
The link provided does NOT tell users how to create a Primary user BECAUSE ONLY A COMCAST/XFINITY EMPLOYEE CAN DO THAT!
A user with the Primary login can transfer that role to another user, but cannot create one if no Primary user exists.
@user_r2z8q6: Have you already checked the UserID Lookup Tool at https://idm.xfinity.com/myaccount/lookup? After you enter the requested information, the page will tell you the UserIDs on your account and indicate which one, if any, is Primary.
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