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user_l5t102
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Visitor

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2 Messages

Thursday, August 14th, 2025

No longer have access to my comcast.net email

Hello,

I am trying to recover my old email address which has been moved to inactive. I have another account which is linked to it that I need a passcode for.

My old email is: [Edited: "Personal Information"]

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2 days ago

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XfinitySara

Official Employee

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1.9K Messages

2 days ago

Hello, @user_l5t102! Thank you for visiting the Xfinity Community Forum with your email access concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what we can do to help! Our team is awesome to work with because we'll do everything we can to assist you, providing you with all the information we have available :) To confirm, you cannot log in to that Comcast email account, here?

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user_l5t102

Visitor

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2 Messages

When I try to login using that hyperlink this is what it says:

Your inactive Comcast.net email account is now closed

We previously notified you that your inactive Comcast.net email account would be closed if you did not sign in within 90 days. Because you did not sign in, your email account is now closed, and all associated email data, including your email messages, contacts and email address, has been deleted.

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2 days ago

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XfinitySara

Official Employee

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1.9K Messages

Got it, @user_l5t102. Thank you for trying! Are you able to confirm by checking communications from us about the closure of that particular address when exactly it was closed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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