3 Messages
No confirmation email after purchase plan as new customer
Hi,
I just purchased a plan and created an Xfinity id and password as a new customer. However, there is no confirmation email of purchased plan and when I log into Xfinity account, it allows me to log in, but only drop down tab from right is "Log Out" and when I click to view Billing, it is a never ending loading screen. Is this supposed to happen after purchasing a plan as a new customer? When can I expect confirmation email of my plan? I would like to check my appointment and plan order have been submitted and processed successfully. If not, I'd like to know so I can try again.
XfinityRaul
Official Employee
•
1.6K Messages
5 months ago
Hello, @user_81yr59. Thank you for making us aware that you haven't received the confirmation email after placing your order. I would be more than happy to check your information to confirm if the account was activated on our end.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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