Visitor
•
1 Message
no codes sent
When I am accessing my account and checking current information there I am told I will receive a code on my phone but a code is not sent. This has been happening consistently. Please advise.
Visitor
•
1 Message
When I am accessing my account and checking current information there I am told I will receive a code on my phone but a code is not sent. This has been happening consistently. Please advise.
XfinityEva
Official Employee
•
2.6K Messages
11 hours ago
Hi @user_jjx6yv sorry to hear you are not receiving updates yet. Before you can get texts from Xfinity, you must add your phone number to your account. If you haven’t already added a phone number, you can do it in the Xfinity app or online.
If you have done this, you'll want to make sure you are opted in. This will include notifications for appointment reminders, billing updates, and outages at any time by texting START to 266-278
0
0