Thank you user_mw7r3f for reaching out to us on our Community Forums regarding your email access issue—we appreciate you taking the time to contact us. I see that you’re receiving an “access denied” error when trying to sign in, and we’d be happy to help troubleshoot this with you.
To help us narrow things down, could you please let us know:
Are you attempting to log in through a third‑party email client (such as Outlook, Apple Mail, or a mobile mail app), or directly through the Xfinity website at xfinity.com/email?
What device are you using (computer, phone, tablet), and what operating system?
Have you tried accessing your email from a different device or browser to see if the issue persists?
Once we have this information, we’ll be able to determine the next best steps to get you back into your email as quickly as possible.
XfinityAlyssaA
Official Employee
•
2.5K Messages
15 hours ago
Thank you user_mw7r3f for reaching out to us on our Community Forums regarding your email access issue—we appreciate you taking the time to contact us. I see that you’re receiving an “access denied” error when trying to sign in, and we’d be happy to help troubleshoot this with you.
To help us narrow things down, could you please let us know:
Once we have this information, we’ll be able to determine the next best steps to get you back into your email as quickly as possible.
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