New user, Unable to get into the app to activate internet

Unfortunately, after entering and verifying my phone number, it still stops at the street address step, saying "We don't recognize that address. Please try again." I've tried while in the buggy half-signed-in state, while fully signed out, and in an incognito window. I didn't have a pre-existing XfinityID before buying the NOW internet, it was created while I was buying it, and at the time of purchase the system did recognize my address as valid for service.

@sharderai Thank you for clarifying, we appreiate it! We are limited on the help we can provide for NOW services. Have you reached out to NOW support? Please check out:

How to buy NOW products and make sure you went through the right process.
NOW Service Page, and click the Live Chat option.
Support Page to chat with the Xfinity Assistant to receive help

I understand the help for NOW service is limited, and I thank you for trying to help anyway.

I did go through the right process, I remember following the exact steps it listed out for buying internet service alone. Trying to go through the NOW service page live chat just lead me to the Xfinity assistant, and the Xfinity assistant has been unhelpful as it leads me to either the same failure to recognize my street address, or the failure to stay signed in for the assistant's more direct help. Is it possible there is simply a delay between buying the service and counting an address as active in the system?

I did have another thought, too. My phone is still given service through my parent's Xfinity plan, though it was not connected to an Xfinity ID itself before I went to buy my own internet plan through NOW. Out of curiosity I tried inputting their address instead in the step after verifying my phone number and found I was able to see the members listed under their account (my ID was not among them though). Is that something that should ordinarily happen when inputting any known serviced address, or is it possible that my phone number still being under someone else's existing Xfinity plan messed with the address associated with my own newly created account?

Thanks for clarifying,  if your phone number is registered under your parents account that means you have an Xfinity ID under that account which you would need your parents to go under their account and remove your Xfinity phone number and ID off their account