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Visitor

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2 Messages

Thu, Jul 21, 2022 5:08 PM

New user - Unable to access MyAccount

 I'm a new customer and made an order earlier this morning, but I am unable to access MyAccount page,  all account-specific pages either have the "hmm, the page didn't load correctly" error or the "Sorry, a communication error has occurred" error.

Any help would be appreciated.

Thanks.

Official Employee

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400 Messages

5 months ago

@user_49c0d6 Good morning! Thank you for reaching out to our Community Forms Team for assistance! I would be happy to get you in the right direction today for getting your account set up. We appreciate you choosing Xfinity as your provider, and want to make this process as seamless as possible. After you submitted your order, you should have received an email confirmation that your order has been received and processed. Have you received this yet? 

Visitor

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2 Messages

5 months ago

Hiyas, I have not.  I got an email asking to verify my email address but that is all so far.

Official Employee

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400 Messages

@user_49c0d6 Thank you for this detail! I may need to look into your order in more detail if you have received your order/email confirmation yet. I have received your DM, and look forward to working with you today! 

I am an Official Xfinity Employee.
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