2 Messages
New service
I signed up for internet today and a pre authorization was placed on my debit account. When will I get a confirmation email? Or a tracking email for the router? I can't log in without an error screen. How do I know it worked?
2 Messages
I signed up for internet today and a pre authorization was placed on my debit account. When will I get a confirmation email? Or a tracking email for the router? I can't log in without an error screen. How do I know it worked?
XfinityJohnG
Official Employee
•
919 Messages
26 days ago
Thank you very much for reaching out to us here @user_oapjj3. I would be happy to check on any order and tracking information from here for you. Could you send us a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJohnG
Official Employee
•
919 Messages
26 days ago
Ah okay, that is good to hear. May I ask the contact number and email address you associated with your account? I can also make sure the order is set up correctly on my end. What was the service that you ordered?
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