New Service. No confirmation email

user_gasrj5 Good morning, Happy Friday! We appreciate you reaching out to our Community Forums Support for assistance with your appointment. I'm happy to take a look at your account and confirm your appointment. You can also text the following command to get confirmation of your appointment. To get started here, can you please send a Direct Message with your name, and service address? 

 

Tip: Add 266278 to your phone's contact list so you have easy access to text commands.

*Note: Message and data rates may apply

266278 (COMCST)

APPT: Confirm your appointment

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it