4 Messages
New service address
Almost three days later and I still can't use the hotspots like I did before I moved to the new service address since I had to close the old account and make a new one for the new address and everytime I try to login to xfinity WiFi it says I have no service since my old account was closed for the new address and it still shows the old account which is now closed many customer service and technicians later hours on the phone still can't find anyone to help so frustrating and horrible !
XfinityThomasC
Official Employee
•
2.1K Messages
1 year ago
Hello, @user_k06pi3 Have you used https://www.xfinity.com/learn/internet-service/wifi to make sure there is an available hotspot next to your residence? Even better you can use the Xfinity App to quickly check for available hotspots. To use the Xfinity App:
Also, have you been advised on how to link accounts after you move? I have a great support article https://www.xfinity.com/support/articles/switching-between-multiple-accounts that will walk you through the steps to perform this action.
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user_k06pi3
4 Messages
1 year ago
Do you guys not understand what exactly is that I'm saying I've had AN ACCOUNT FOR OVER 10 YEARS I HAVE A NEW SERVICE ADDRESS SO MY OLD ACCOUNT NUMBER FROM MY OLD ADDRESS GOT CLOSED OUT I NOW HAVE A NEW ACCOUNT NUMBER STILL HAVE SERVICE BUT WHEN I TRY TO LOGIN TO A HOTSPOT ITS STILL HASN'T PROCESSED TO MY NEW ACCOUNT NUMBER SO I5 STILL SHOWING I HAVE NO ACTIVE ACCOUNT WHEN I CLEARLY DO AT THIS POINT THIS IS SO ANNOYING IRRITATING AND FRUSTRATING AND RIDICULOUS IT SHOULDN'T BE SUCH A HASSLE OR TAKE THIS MUCH TIME AND EXPLANATION TO HANDLE SOMETHING SO SIMPLE SO I AM DONE ASKING AND TRYING AND I WILL JUST SWITCH TO VERIZON AND OR AT&T WHEN MY MONTH IS UP THANKS FOR NOTHING XFINITY !
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